FAQ & Privacy

Frequently Asked Questions

We understand the unique concerns military families face regarding clinical privacy. Find clear, direct answers about security clearances, command notification, and TRICARE billing.

Clinical Details

Frequently Asked Questions

Clear answers regarding session structure, licensing across state lines, and how we coordinate with TRICARE to keep your care accessible.

Do I need a referral?

How do sessions work?

Active-duty service members require a referral from their PCP to utilize TRICARE Prime. Veterans and family members on TRICARE Select do not need a referral to begin. Learn more with our TRICARE Guide.

All sessions are conducted via our secure, HIPAA-compliant Zoom video platform. You only need a private space and a smartphone, tablet, or computer with an internet connection.

What about documentation?

What about state lines?

Due to TRICARE requirements, the notes from your session may be sent to the referring MTF ten days after being seen. We also can provide you with a copy of documentation to send to the VA if exiting the military.

We serve clients in California, Texas, Idaho, and across all PSYPACT participating states. We match you with a clinician licensed specifically to practice in your physical location.